Most new clients approach your vendor management services company with a short-term problem. They generally have an immediate temporary or permanent position to fill. However, every new client also has long-term needs. By addressing both needs separately, you are more likely to develop a lasting relationship with clients.
Short-term client needs are generally the easiest to see and meet. Your new client wants assistance in filling a position, and you are skilled at finding the right person for the job. This is an excellent time to establish trust and expectations. Your service in meeting this short-term need is critical, because new clients will not be interested in doing future business with you if they are not pleased with their initial experience.
Rather than filling short-term needs for new clients and then telling them to call when they need you again, immediately establish ways you can help them with their long-term needs. Go over their staffing plan with them and set up a strategy. Show them the benefits that they receive from a continued relationship with you.
Individual Clients Have Unique Needs
You are good at vendor management services because you know the business. Think of each new client is an individual with unique needs. When you focus on meeting both their short- and long-term needs, you are more likely to develop a lasting relationship. As you do your job, your staffing insurance company protects you every step of the way.