If you have a brewery, you already know how important training is. If you want the best staff possible, what do you need to focus on? Here are a couple of tips on employee training.
Focus on Customer Service
Customer service is crucial in any business where you are serving people. At a brewery, you need your employees to understand how to work with customers. They should know how to carry themselves and how to resolve conflicts. In addition, your staff needs to understand what a proper pour is and how to handle the glasses properly.
Educate on Beer Knowledge
If you have a brewery, your staff needs to have knowledge about beer. Your clients may have a number of different questions. The experts at www.dsayles.com stress the importance of staff knowing the basic terminology and vocabulary. In addition, your staff needs knowledge of the different types of beer available and what the ingredients inside of them are. If you have a customer who wants a specific flavor, will your staff know what to recommend?
When it comes to running a brewery, you need to focus on brewery training. A good staff is a hallmark of a good brewery. The employees are going to be the face of your brand. You need to make sure that the training reflects your goals.